Escalation Policies

Simultaneous mode blasts everything at once. Sequential mode starts with free channels and escalates to SMS and voice calls until a human acknowledges.

Escalation policies

  • Default: Ack-or-Escalatesequential

    T+0s: Slack #alerts, Telegram on-call, On-call email → T+120s: Primary phone (SMS) → T+240s: Primary phone (Voice)